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Sophie A.N.G. Projects

SHIPPING POLICY

Thank you for shopping at SophieANG.com.

We are committed to delivering your purchases efficiently and with care.

 

This Shipping Policy outlines how we process, ship, and deliver physical items to our customers.

For digital products, please refer to our [Terms and Conditions].

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1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if your order is affected.

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2. Shipping Coverage

  • We currently ship within Singapore and to selected international locations.

  • If your country is not listed during checkout, please contact us at support@sophieang.com to explore shipping options.

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3. Shipping Methods & Delivery Time

Shipping OptionEstimated Delivery TimeNotes

Standard (SG)3–5 business daysTrackable, local courier

Express (SG)1–2 business daysAdditional fees may apply

International Standard7–21 business daysSubject to customs clearance

International Express3–7 business daysFedEx/DHL/UPS depending on region

 

Note: Delivery times may vary depending on your location and external factors beyond our control (e.g., customs, pandemic-related delays).

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4. Shipping Fees

  • Shipping charges are calculated at checkout based on weight, dimensions, and destination.

  • Promotions such as free shipping may be offered for certain products or order amounts (e.g. free local shipping for orders above SGD $200).

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5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number and link.

  • Please allow up to 48 hours for tracking information to update after dispatch.

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6. Customs, Duties & Taxes (for international orders)

  • SophieANG.com is not responsible for any customs duties, taxes, or fees incurred during international shipping. These charges are the buyer’s responsibility.

  • Please check with your local customs office for more information before placing an international order.

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7. Incorrect or Undeliverable Address

  • Please ensure your shipping address is accurate at checkout.

  • If a package is returned due to an incorrect or undeliverable address, additional shipping fees may apply to re-send the item.

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8. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery at support@sophieang.com with your order number and details.

  • We will work with the courier to investigate and resolve the issue.

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9. Digital Products

  • Digital products such as e-books, toolkits, online courses, or downloads are delivered instantly via email upon successful payment. No shipping fees apply.

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For any shipping-related inquiries, please contact us at:
sophie.ang@wisdomacademy.com.sg
SophieANG.com

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